FAQ
Questions traders ask
Installation, billing, Apex rules, and how the three products work together — including what the software cannot do.
Getting started
What do I need to run TrainingWheels?
Windows 10 or 11 (64-bit), NinjaTrader 8, administrator rights to install, and an internet connection for licence validation. The installer includes the compliance engine and the NinjaTrader AddOn files.
See the setup guide for the full install steps.
What happens after I pay?
You receive a licence key and a download link for the Windows installer. You then run the installer, compile the AddOn inside NinjaTrader 8 and start the compliance engine — each step is written out in the setup guide.
Does it work on TradingView or MetaTrader 5?
Partly. Canfield Candle scripts are available for TradingView and MetaTrader 5, so you can read the same chart there. The Apex Account Safety engine runs only with NinjaTrader 8, and TradingView cannot read your live broker balance — on TradingView the risk zones use a balance you enter by hand.
Is there a free trial?
There is no self-serve free trial today. Contact support to ask about evaluation access.
Plans & billing
What does each plan include?
Starter ($79/month) — Canfield Candles, risk zones, buy/sell/exit signals and the order-flow filter. Pro ($149/month) — everything in Starter plus Apex Account Safety. Elite ($249/month) — everything in Pro plus the Automated Strategies. See pricing for the full comparison.
Can I start with Starter and upgrade later?
Yes. You can move up to Pro or Elite later. Self-serve plan changes arrive with customer accounts; until then, contact support and we will switch your plan for you.
How does billing work?
Plans are monthly subscriptions. Online checkout and self-serve cancellation open with customer accounts; the exact billing terms will be shown at checkout and in the terms.
Can I use Canfield Candles without automation?
Yes. Starter is built for traders who place their own orders. Elite adds the Automated Strategies, but you can still place orders by hand on any plan.
Apex Account Safety
Does it stop orders before they reach the broker?
Only some of them, and this distinction matters. Entries from the bundled strategies are checked before they are sent, so a rejected entry never reaches the broker.
Manual orders are different: the AddOn only sees them after NinjaTrader has submitted them, and then cancels any that break a rule. A manual market order can fill before that cancel lands. The system will then flatten the position, but the fill has already happened.
Does Apex Account Safety slow down NinjaTrader?
The rule checks run in a separate compliance engine on your PC, off your chart thread. Entries from the bundled strategies wait for the engine to approve them, with a 1.5 second timeout — if the engine does not answer in time, the entry is blocked rather than let through.
Can it guarantee my account will not breach?
No — be sceptical of any tool that says otherwise. It monitors equity continuously and steps in when a limit is approached, which is aimed at avoidable breaches. It cannot do anything about a market gap through your level, a broker outage, a rejected flatten, or a manual fill that lands before a cancel.
Read the full risk disclaimer.
Which Apex account sizes are supported?
Plan definitions are included for Apex account sizes from $25K to $300K, with configurable trailing drawdown and contract limits. Apex updates its rules from time to time, so check the figures against Apex’s current rules for your account.
Automated Strategies
Have the Automated Strategies been backtested?
No. We publish no backtest, no trade log and no out-of-sample result, and we make no claim about profitability or past performance. Run them on a simulated account and form your own view before risking a funded account.
Do I still need to watch the strategies while they run?
Yes. The strategies place orders for you and the same account guardrails apply to their entries, but they are unvalidated software. Supervise them, and keep them on a simulated account until you have seen how they behave.
Still have questions?